Guests message at 2 AM.
Your team sleeps.
NightDesk is the system I built to run guest messaging for 18 live properties — WhatsApp, KakaoTalk, LINE & WeChat. Booking to final bill, in any guest's language, anywhere. Your team gets pinged only when a human is needed.
For whom
Hosts with 5–50 rentals
Airbnbs, boutique stays, serviced apartments — anywhere international guests check in.
The problem
Guests never stop messaging
Four chat apps, any language, all night. Someone on your team has to watch every chat — or things get missed.
The solution
NightDesk
A front desk that never sleeps. It answers, schedules, bills, and alerts — on its own. Your team steps in only when a real human is needed.
Already use Hospitable or a PMS? Keep them.
NightDesk is the layer they don't touch.
Watch NightDesk work
One booking. Zero touches.
- Booking lands
Group created, guest invited, welcome pack sent. Zero touches.
- Arrival day · 3 PM
Check-in directions, in the guest's language.
- 7 PM
House rules.
- Night before checkout · 9 PM
Checkout pack + final bill, expenses included.
- Checkout day · 7 AM
Late expenses caught. Updated bill sent.
- After checkout
Farewell — and the review ask.
Airport pickup — ₩50,000
Total ₩50,000 · pay by card or transfer
Staff type one line. The guest gets a clean bill. No off-the-shelf tool does this.
In the live demo, you're the guest — this whole flow lands on your phone. Book 15 minutes →
Real systems · running today
Zero missed guest inquiries across 18 live properties. Every platform, every language, 24/7 — staff act on real requests. Nobody watches chats.
Every question answered in under 60 seconds. The team handles only what needs a human.
No lead goes cold. Built this for my own business first — it's the same system I now build for clients.
Pilot
One property, WhatsApp, two weeks. Watch it work before you commit.
Roll out
Every property, every platform your guests use. Your PMS feeds it bookings.
Own it
Your team edits messages in a Sheet. I keep it monitored. No developer needed.
Pricing
Setup once. It runs every night.
then $25/property/mo · min $150
WhatsApp, fully automated.
- Group auto-created per booking
- Check-in → checkout messages, guest's language
- Your PMS feeds it bookings
- Edit every message in a Google Sheet
then $40/property/mo · min $250
Adds the layer no tool has.
- Everything in Starter
- + KakaoTalk, LINE or WeChat
- Staff log expenses in chat → guest billed
- AI spots real requests → alerts your team
- 1 premium guest manual site
then $60/property/mo · min $500
Your entire guest operation.
- Everything in Pro
- All four platforms
- Photo a receipt → logged automatically
- Guest manual for every property
- Monitoring & support included
The alternative: a part-time guest-messaging staffer — $1,000+/mo, one language, sleeps. Founding-client pricing (50% off setup) for the next 2 operators, traded for a case study.
“We already use Hospitable / Hostaway.”+
Keep it. That's timed templates in the Airbnb inbox. This lives where your guests actually talk — group chats on WhatsApp, KakaoTalk, LINE, WeChat — with billing and request detection inside. Different layer.
“Can't ChatGPT do this?”+
ChatGPT talks. It doesn't plumb. Bookings → groups → schedules → bills is plumbing. AI is 10% of this system — used only where it's safe.
“How do I know it works?”+
It runs a real 18-property business today — mine. Book the demo and the whole flow lands on your phone. Start with one property if you like.
“What if you disappear?”+
You keep the system, the docs, and a spreadsheet your team edits without me. Support is optional — not hostage-taking.
See it run on your phone.
15 minutes. I create a test booking with your number as the guest — NightDesk runs the whole check-in-to-checkout flow in your WhatsApp, live. No deck. No pitch.
Built by the engineer who runs it on 18 live properties · 5+ years shipping production software